eleni
Bronze
Eleni
Staff
4 yrs, 1 mth ago

New Site Questions

Wooohooo!! We’re here! Say hello to the new bh!

We hope you’re loving the new site as much as we are.

But of course, we’re sure you have questions! So we’ve created this forum thread for all your queries as you navigate your way around the new place.

The bh staff will be popping in here to help you and we thank you for your patience while we get things up and running.

If you haven’t already, you will receive an email to reset your password for your member account. Once you follow these prompts you should be set up and ready to explore.

Site migration is still underway, so there are a few minor tweaks and changes to come, so please bear with us.

We also will be re-instating all beautyheaven Platinum status’s in the coming weeks, as we are aware they may not have carried over from the old site! But rest assured, we are working to fix this ASAP.

Let us know what you think!

thanks,
bh’s Eleni

1,727 comments 157 voices

Replies

  • Forienionly
    Bronze
    Forienionly
    6 days, 12 hrs ago

    Possibly not a new site question, but wanted to ask if anyone was a member of bounty parents as well and having the same issues with getting in contact with them

    Reply Report
    • MeedeePlatinumMeedee
      Platinum
      6 days, 4 hrs ago

      Its almost impossible.
      I tried to purchase something in the rewards room and it was telling me i didnt have enough points. I had more than enough. I sent emails but heard nothing so gave up.

      Reply Report
      • Team bh
        Bronze
        Team bh
        Staff
        5 days, 6 hrs ago

        Hi Beauties!

        Any inquiries please forward them to info@beautyheaven.com.au and if you are a Bounty Parents or beautyCREW member, please contact reviewcrew@aremedia.com.au or info@bountyparents.com.au

        These inboxes are checked daily, so we would recommend checking your spam or junk just in case!

        Thanks,
        bh team xxx

        Reply Report
      • MeedeePlatinumMeedee
        1 day, 7 hrs ago

        The bountyparents email address was the one I sent an email to on the 10th of this month as I was trying to purchase a baby moniter with my points and it kept telling me that I didnt have enough points. I had more than enough but now the product has been purchased by someone else. I did ask if someone could get back to me asap as i didnt want to miss out.

        Ah well.

        Reply Report
  • Miss_85PlatinumMiss_85
    2 wks ago

    As my message appeared, I’m going to post what I tried to originally post in the Bargain Alert 2.0 topic.


    @Jupiter     Yes, you right. In 2023, I placed an order in late November and received a free eye serum.

    Speaking of which, I happened to visit the website yesterday and this pop up ad appeared, ‘A moisturising gift – shop from November 8 – 14 and choose a complimentary qualifying moisturiser with any Ordinary product*’ *conditions apply.

    After adding products that I intend to purchase, I was given the opportunity to select from one of three moisturisers (30ml Natural Moisturising Factors +HA, 30ml Natural Moisturising Factors +Beta Glucan or 30ml Natural Moisturising Factors +PhytoCeramides).

    The one thing I noticed from the pop up ad was the ‘…shop from November 8 – 14…’. As the 23% off promotion ends on December 7, could there be a possibility as @Jupiter had mentioned that a free serum is on offer to orders placed in late November?

    Reply Report
    • Lisa359PlatinumLisa359
      1 day, 6 hrs ago

      I hope so @Miss_85 I got the complimentary moisturiser, and I wouldn’t mind ordering a few more things before the sale ends.

      Reply Report
  • Miss_85PlatinumMiss_85
    2 wks ago

    Now that a complimentary moisturiser is currently on offer on the Ordinary Australia website until December 14, could there be a possibility as @Jupiter had mentioned that a free serum might be on offer on orders placed in late November?!

    Reply Report
  • Aryo
    Bronze
    Aryo
    3 mths, 4 wks ago

    Sering eror

    Reply Report
  • jupiterPlatinumJupiter
    5 mths ago

    Unfortunately for the past week or so, the BH website has been significantly slower and it takes ages to load a page or post a content. The website performance right now seems to be as bad as prior to the website upgrade 3 years ago….

    Reply Report
    • Lisa359PlatinumLisa359
      4 mths, 2 wks ago

      Trying to comment on another thread and get a critical error message, I wonder if this one will show?

      Reply Report
    • OkatkoPlatinumOkatko
      5 mths ago

      I agree, pages seem to be taking a while to load

      Reply Report
  • Sparkle 77PlatinumSparkle 77
    8 mths ago

    I can’t comment on anything today with out getting “error”

    Reply Report
  • harleywoof
    Bronze
    Harleywoof
    11 mths, 2 wks ago

    I’m having some trouble navigating the forums, would using the mobile site be easier?

    Reply Report
  • Nicoler112PlatinumNicoler112
    1 yr, 7 mths ago

    Is anyone finding that they can see and comment on articles on a desktop/laptop but not on the mobile website. I might be late on the uptake but I have just noticed when I read articles the comments section doesn’t appear and I cannot comment. I logged on to see if it was the website now, but then found the comment section on articles… Is this everyone elses experience. I usually use the site on my mobile so its a bit annoying.

    Reply Report
  • Midnight BluePlatinumMidnight Blue
    1 yr, 9 mths ago

    I haven’t been around for a while and it’s nice to still see a lot of familiar names in the forum. Wishing you all a belated Happy New Year! Also, pretty excited to see that I am finally Platinum!!

    Reply Report
  • OkatkoPlatinumOkatko
    Platinum
    1 yr, 9 mths ago

    Good news Jupiter. I’m not on here a lot lately but I think we all would have missed your input.

    Reply Report
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