beautyheaven Forum Moderation

Hi Beauties!

I hope you are all doing well and having a lovely week so far!

Firstly, we want you to know that we have read your posts and want to apologise for all the difficulties some of you are facing at the moment – from posts being stuck in moderation to all the spam in the Forum (argh!) Thank you for bringing these to our attention. We hear you and have been working hard to get everything in order.

In regards to feeling like your emails are not being responded to, please know that we get many of these a day. We are also working hard to respond to your queries within 48 hours and will let you know when your request has been processed.

To hopefully help with some of these queries or any future queries you might have, here are some FAQ and Answers below:

Review Submission:

If you are experiencing issues with your review submission, below are a few things that can potentially get in the way of posting and some tips to try; 

• Disable any pop-up blocker temporarily when onsite to allow the submission to go through
• We suggest using google chrome for posting reviews
• Clear your cache on your browser
• Ensure the title of the review is 50 characters or under
• Ensure your review is at least 500 characters in length

We ask that you please re-attempt to submit your review keeping in mind the above tips.

If you have any further issues with this, please feel free to send through a screenshot along with the browser you’re using and more details on the issue so we can take a closer look at this with our internal team. Please send this to info@beautyheaven.com.au and a team member will respond within 48 hours.

Password Reset:

Password resets are done manually. Please be patient with the process.

Rewards Room orders and points:

If your Rewards Room orders have not been sent do not fret, they are sent out towards the end of the month.

Point allocation is automatic, however there may be some system errors, if you have not received your correct allocation, please include screenshots of point history with your email and send to info@beautyheaven.com.au and a team member will respond within 48 hours.

Trial Team Invites:

With our growing community we are seeing more and more members join our Trial Teams!

We would love to include each one of you in the Trials, however we must recruit for Trials based on the products’ best suited demographic. In saying this, there will be plenty of opportunities available for everyone!

We also have Trials running on our sister site, BEAUTY/crew, which you can have the opportunity to be included in as part of the Review Crew! You can read more about our Review Crew and join here: https://www.beautycrew.com.au/join-the-review-crew 

Lastly, please know that we value and appreciate each and every one of you, our special bh community. We understand the difficulties may have caused some frustration, and we are sorry again, please also remember that there are lots of things going on in the background to keep beautyheaven thriving and growing for you all! We wish to only spread kindness, respect and love for everything beauty in the Forum space.

Chat soon Beauties!

The bh team x